by | Nov 23, 2021 | DIVI | 0 comments

Last updated:
Jan 5, 2022
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3 minutes
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A Reference guide on how to fix issues and problems with Divi

by | Nov 23, 2021 | DIVI | 0 comments

If you are a DIY website maker for your business or blog or a web designer or developer using Divi, chances are you have run into some problems. It’s software, it happens to them all, and it does not mean that Divi is bad. In fact, most of the problems with Divi are not related to Divi at all, even though they may seem like it on the surface.

 

#1. Clear Your Cache (Especially After Every Update)

Cache is files and resources that are stored locally in a browser or network to help your website page load faster by reducing the need to reload every single item every single time. It’s a great thing to have, but it can also be the most common cause for any issues and problems you face while using the Divi Builder or Divi Theme. Here are some of the things you should clear as you diagnose a problem.

Clear Your Browser Cache

Go to https://www.refreshyourcache.com/en/home/ and click on the browser you are using. From there, follow the instruction

          *Pro Tip: I use Chrome with this handy Chrome Extension.

Clear The Static CSS File Generation In Divi

Go to Divi>Theme Options>Builder>Static CSS File Generation and select “Clear”.

Pro Tip: I have found that this should remain off while building the site.

Clear Any Caching Plugin

Most of you probably have a caching plugin. Check the settings or menu bar and see if there is a “delete cache” button. I use the SG Optimizer plugin from Siteground they have a “Purge SG Cache” button in the menu bar.

Clear The CDN Cache

I use Cloudflare and it’s as simple as logging in, choose your domain, find the cache tab, and select “Purge All.”

Clear The Cache On Your WiFi Router

This may surprise you, but it’s possible that your local network is storing an old version of your site and is causing problems. Check your app or instructions online to clear that. (This cause is rare. I would check other things before bothering with this one.)

 

#2. Check For Plugin Conflicts

If the issue disappeared when you enabled Safe Mode, this means that it is not caused by Divi and therefore is not the responsibility of the Divi support to help. This usually means the issue is caused by a plugin conflict. The main goal here is to narrow it down and see which one is causing whatever issue you are facing. The only way to narrow it down is to deactivate your plugins and re-activate them one by one, checking for the problem after each one. This can be a frustrating manual process, but currently there is no other way to know for sure, and you will just need to persevere through it. Try to remember the most recent plugin updates or new installations that you may have done prior to seeing the issue, and check those first.

That’s All!

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