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Services BH DESIGNz provides website design, website development, website hosting, website maintenance plans, SEO services, branding services, graphic design services, consulting, and related digital marketing services. Specific services, deliverables, timelines, and pricing are outlined in individual proposals, invoices, service agreements, or plan descriptions. 2. Client Responsibilities The Client agrees to: Provide necessary content, images, branding materials, and account access required to complete services. Review deliverables in a timely manner. Ensure all supplied content complies with applicable laws and regulations. Maintain ownership or proper licensing for all content submitted. Delays caused by missing content, approvals, or communication may affect project timelines. 3. Website Design & Development Projects All project timelines are estimates and may vary depending on project scope, revisions, and client response times. Unless otherwise stated: Projects include the revisions outlined in the proposal. Additional revisions or requested features may incur additional fees. Final project files, access credentials, or ownership transfers may be withheld until all outstanding balances are paid in full. 3A. Website Ownership, Support Eligibility & Good Standing For clients who receive a website through a monthly website plan, website financing agreement, bundled service package, or other recurring service arrangement, ownership transfers upon successful completion of the initial website payment agreement. The initial payment agreement may consist of a 12-month, 24-month, or other approved term. Upon completion of the initial payment agreement: Ownership of custom website files and design transfers to the Client. All invoices and fees must be paid in full. The Client assumes responsibility for ongoing website operation unless enrolled in an active Website Care Plan. Good Standing A website is considered in Good Standing when maintained through an active BH DESIGNz Website Care Plan. Good Standing includes: WordPress core updates Plugin updates Theme updates Security monitoring Website backups Performance monitoring Compatibility management Active hosting and domain configuration Support Eligibility To remain eligible for ongoing maintenance, support, monitoring, and Care Plan benefits, clients must maintain an active Website Care Plan. Clients may discontinue their Care Plan and retain website ownership; however, the website will no longer be considered in Good Standing under BH DESIGNz standards. Websites Not in Good Standing For websites without an active Care Plan: BH DESIGNz assumes no responsibility for performance, security, uptime, backups, software compatibility, or malware infections. Future support requests may be billed at current hourly rates. Enrollment in a current Care Plan may be required before support resumes. Re-onboarding, cleanup, remediation, repair, or restoration fees may apply. 3B. Third-Party Licenses & Subscription Services Certain websites may include premium software, plugins, themes, licenses, monitoring tools, backup systems, security services, hosting resources, or other subscription-based products. These products are licensed to BH DESIGNz and provided as part of an active service agreement. Upon cancellation or termination of a service plan: Website ownership remains with the Client. BH DESIGNz-provided premium licenses and subscription services may be removed or discontinued. Certain website features may cease functioning if dependent upon active licenses. The Client assumes responsibility for obtaining replacement licenses or services. BH DESIGNz shall not be liable for interruptions resulting from the expiration or removal of third-party licenses. 4. Website Hosting Hosting services are provided on a best-effort basis. While BH DESIGNz strives for maximum uptime, uninterrupted service cannot be guaranteed. BH DESIGNz is not liable for downtime caused by third-party providers, internet outages, cyberattacks, natural disasters, utility failures, government actions, or other events beyond our reasonable control. 5. Care Plans & Maintenance Services Care Plans may include: WordPress updates Theme updates Plugin updates Security monitoring Backups Performance monitoring Malware scanning Technical support Content updates Reporting Included services vary by plan. Unused support time does not roll over unless specifically stated. 6. SEO & Marketing Services SEO services are provided on a best-effort basis. BH DESIGNz does not guarantee: Search rankings Traffic increases Lead generation Revenue growth Search engine placement 7. Payment Terms Payment is due according to the schedule outlined in the applicable invoice, proposal, or service agreement. Failure to pay may result in: Service suspension Hosting suspension Website access restrictions Additional reinstatement fees 8. Subscription Services & Cancellation Clients may cancel recurring services at any time. Monthly Plans Service remains active through the current billing period. The subscription will not renew. No prorated refunds will be issued. Annual Plans Service remains active through the paid annual term. The subscription will not renew. No prorated refunds will be issued. Cancellation requests must be submitted in writing. 9. Refund Policy No Refunds All payments made to BH DESIGNz are non-refundable. This includes: Website design Development services Hosting services Care Plans SEO services Branding services Marketing services Consulting services Subscription services Clients may cancel recurring subscriptions at any time, but refunds will not be issued for completed, partially completed, unused, or cancelled services. 10. Intellectual Property Upon full payment: Clients retain ownership of content they provide. Clients receive ownership rights to completed custom website deliverables. BH DESIGNz may display completed work within portfolios and marketing materials. 11. Third-Party Services BH DESIGNz may utilize third-party providers including hosting companies, registrars, payment processors, email services, plugins, and marketing platforms. BH DESIGNz is not responsible for interruptions, policy changes, pricing changes, or failures caused by third-party providers. 12. Limitation of Liability BH DESIGNz shall not be liable for: Lost profits Lost revenue Business interruption Data loss Indirect damages Consequential damages Incidental damages Liability shall not exceed the amount paid for the service giving rise to the claim. 13. Termination BH DESIGNz may suspend or terminate services for: Non-payment Abuse Illegal activity Violation of these Terms Outstanding balances remain due. 14. Changes to Terms BH DESIGNz reserves the right to modify these Terms at any time. Continued use of services constitutes acceptance of revised Terms. 15. Contact Information BH DESIGNz Website: https://bhdesignz.com Payment Card PayPal Place order Order Summary Order summary $99.99 SEO PRO w/ Ai Credits Payment information $99.99 per year until cancel $99.99 Subtotal $99.99 Have a Coupon? Enter coupon code Apply Total $99.99